Delete your Proloda account

You can delete your account at any time. This page explains how for both of our apps, Proloda for customers and Proloda Driver for drivers, both published by Moatett Rapid Haul Canada LP, and what happens to your information.

Delete it in the app

• In Proloda, open Account › Account info › Delete account.
• In Proloda Driver, open Account › Account info › Delete account.

No app, or can’t sign in?

Drivers, and anyone who can’t use the app, can write to support@proloda.com from the email address on the account, or include the phone number on the account. We’ll confirm it’s you and delete the account.

What we delete

• Your name, email address, phone number and profile photo.
• Your home address, saved places and business billing details.
• The private notes you wrote in ratings and appeals.
• For drivers, also your date of birth, gender and home address.

What we keep, and for how long

• Receipts and credit notes, for six years, as tax law requires.
• Deliveries, booking contracts, payment records, and messages and calls about a delivery, with your name and contact details removed, for as long as we need them to settle disputes, prevent fraud and meet our legal obligations.
• Ratings and safety reports, without your private notes.
• The record of which legal documents you accepted, for three years after deletion. The IP address and device details on it are erased twelve months after deletion.
• For drivers, also documents, vehicle details and payout and tax records, as tax and transport law require.

We can’t delete an account while a delivery is unresolved, a payment is pending or a balance is owed.